Codewords

Codewords are only available on some plans. Contact Support@claralabs.com to get these set up, to edit them, or for any questions about codewords.

Codewords bring together a word or phrase as a trigger in the body of a message, and an action for Clara to take on your behalf. These codeword actions must leverage already existing Clara functionality. If you would like to propose a new action for product development, let Clara know. 

Codewords are set up at either the user level or organization level, so either each user on an account needs to establish a codeword or the whole team can do so if they want to use a similar workflow. There is no limit to the number of codewords you can have.

If you would like to suggest a codeword be setup, message Clara with your Trigger and Action. Our internal team will review for supportability and get back to you quickly with suggested updates or confirmation that the codeword has been set. Once set, you can view the Trigger and Action directly on the "Advanced" tab of your preferences dashboard. 

If you are looking for even more functionality to boost your ability to get meetings scheduled (especially with volume and/or in conjunction with marketing automation), check out respond-only mode. 

Trigger: Clara will look for the exact (case-insensitive) usage of a given codeword, so you should choose a unique 1-3 word phrase (at least 5 characters) that you can easily remember and won't accidentally show up in your other messages. Participant emails, quoted text, and email subject lines will not trigger a codeword. 

• Triggers must only contain recognized English words
• Triggers cannot contain numbers, emojis, or symbols (@#$%^&*-.)
• Triggers cannot be your name, email address, or words that appear in your email signature
• Triggers cannot redefine a term (e.g., “30 minutes” in an email = “25 minute meeting” is not allowed)
• Triggers will be recognized in the body of an email, so beware of words or phrases that occur regularly in your correspondence from others

Action: Define a specific intent for the trigger. Clara will always use your calendar-based availability, and these actions only change your preferences for the particular meeting. 

• Event Constraints
  • Change meeting type from virtual or in-person to the opposite
  • Use a certain virtual meeting channel
  • Use a certain meeting duration
  • Limit to certain meeting times or days
  • Meet at a certain location
  • Change who contacts whom
• Integrations
  • Greenhouse-integrated request
  • Lever-integrated request including feedback form and panel creation
• Meeting customization
  • Add an email address to the meeting invite (e.g. add Interviews Calendar for tracking)
  • Add text to the beginning of the event title (e.g. Phone Screen: [name] <>[name])
  • Add text to the meeting description (e.g. further details on the interview process)
  • Always BCC an email address for a meeting
• Basic calendar management
  • Change buffer time between meetings
• Scheduling Strategies
  • Schedule this meeting with elevated priority
  • Politely cease scheduling
  • Ensure Clara proposes times 1 week or 1 month into the future
  • Change followup frequency or followup limit
  • Prefer participant times so Clara responds right away asking what times work instead of suggesting times to the meeting participant at first

Examples