Standard Codewords are only available on some plans. Refer to our pricing page for more information, and contact Support@claralabs.com with any questions.
Standard Codewords bring together a word or phrase that you use as a trigger in the body of a message, and an action for Clara to take on your behalf. All actions must already exist as Clara functions.
Standard Codewords are setup at the user level, so each user on an account needs to establish a Codeword if the whole team wants aligned codewords. There is no current limit to the number of codewords that you can have. If you would like to suggest a Codeword be setup, message Clara with your Trigger and Action. Our internal team will review for supportability and get back to you quickly with suggested updates or confirmation that the Codeword has been set.
If you are looking for more functionality than Standard Codewords, check out Marketing Codewords.
Trigger: Clara will look for the exact (case-insensitive) usage of a given codeword, so you should choose a unique word (at least 5 characters) or a unique 2-word phrase that you can easily remember and won't accidentally show up in other messages.
- Triggers must only contain recognized English words
- Triggers cannot contain numbers, emojis, or symbols (@#$%^&*-.)
- Triggers cannot be your name, email address, or words that appear in your email signature
- Triggers cannot redefine a term (e.g., “30 minutes” in an email = “25 minute meeting” is not allowed)
Action: Define a specific intent for the trigger to change event details, or improve Clara's ability to schedule. Clara will always take your calendar-based availability into account, and these actions only change your general preferences for the particular meeting.
- Event Constraints
- Scheduling Strategies
|Codeword||Example Usage||Clara Action|
||"Hi Rhody, Let's hop on a call next week. Clara CC'ed can get this on calendar. Looking forward to it."
||Accommodate participant's preferences (e.g. meeting type, meeting channel, meeting location, duration, event title details)
|"a bite"||"Great! Can't wait for you to join me for a bite."||Schedule next available Tuesday at 7pm for 2 hours.|
|"demo"||"Looping in Clara to find us a time for you to see the demo."||Use Google Hangouts.|
|"lunch"||"Clara, please find time for lunch with Tom."||
Schedule for 12pm - 1:30pm
|"India team"||"Clara, please find time to talk to the India team cc'd here"||Schedule 7am-8am M-Thurs, or 9-11pm Sun-Thurs|