We’re proud of Clara’s low error rate. Clara is far less likely to make a mistake than a human, and we publish our quality and response rate data monthly as part of the Clara Promise. That said, occasionally errors will occur.
If you see a mistake, simply tell Clara what went wrong. Clara will take immediate steps to fix the situation, and our team will work to prevent the mistake from happening in the future. Clara works with some great humans as part of our Cooperative Intelligence model, so remember that any concerns you address to Clara could be handled by a trained, experienced team member at some point.
If you ever need to reach out to our Support team directly, please email us at firstname.lastname@example.org or loop us into the scheduling request directly.